Leonors



Legal notice


Accuracy and completeness of the information


Leonor's Sweet Creations makes every effort to provide accurate and complete information on the website and in its course program. However, Leonor's Sweet Creations does not assume any liability or guarantee for the timeliness, accuracy and completeness of information provided by partners or other third parties.

All bookings made directly through the Leonor's Sweet Creations website, are guaranteed. All bookings made through partner services are subject to rescheduling, in the event of overbooking.

Privacy policy

Leonor's Sweet Creations assures that personal data will be stored exclusively for the purpose of personalized service, the sending of information or the submission of offers and will not be disclosed to third parties.

The customer confirms that he/she has taken note of the information on data processing by Leonor's Sweet Creations. If consents of data subjects are required, the customer ensures that all data subjects have taken note of the information on data processing of Leonor's Sweet Creations and have given any required declarations of consent.

The customer confirms that personal data transmitted to Leonor's Sweet Creations by him or at his instigation by third parties have been collected and processed in accordance with the relevant provisions of data protection.

Participation requirements / photo and video recordings

If participation in certain Leonor's Sweet Creations events requires certain personal qualifications (e.g. age or state of health), the customer can find these in the respective Leonor's Sweet Creations event description. The customer himself/herself is responsible for ensuring that he/she, or other participants for whom he/she purchases a ticket or transfers the purchase, meet the respective requirements.

Persons who do not meet the respective participation requirements are excluded from participation in the Leonor's Sweet Creations events. A refund of the purchase price by Leonor's Sweet Creations due to non-fulfillment is excluded in this case.

The customer agrees that Leonor's Sweet Creations may take photographs and video recordings of the customer and any participants for whom the customer purchases a ticket or transfers the course to, during Leonor's Sweet Creations events as well as of the baked products and the event location and may use these for advertising purposes both for itself as well as to pass them on to third parties and publish them. This consent and the associated rights are valid for an unlimited period of time and geographically, for print as well as for online use. The customer, as well as any participants for whom he/she purchases a ticket or transfers it to, have the option to declare in writing to Leonor's Sweet Creations before the start of the booked Leonor's Sweet Creations event, that they do not agree to photo and video recordings being taken of themselves and their environment. These declarations should be made in writing to info@leonors.com.

Gift cards

For gift cards that do not state an amount, but rather the name of the course, the value at the time of issue will apply. If a gift card is redeemed for a course, the difference must be paid, if the course fee increases in the meantime.

Redemption of gift cards

Gift cards’ value is calculated in Euros. 
 
Unless otherwise agreed, they may be redeemed for the booking -or further purchase - of public and private Leonor's Sweet Creations classes, through the website www.leonors.com within a period of two years ("Validity Period"). This period begins at the end of the year in which the gift card was purchased.

If the price of the selected Leonor's Sweet Creations event or class exceeds the credit of the gift card, the customer shall pay the difference during the ordering process. If the credit of the gift card exceeds the price of the selected Leonor's Sweet Creations event or class, the difference remains as a credit on the gift card.

Payment in cash is not possible.

Gift cards are freely transferable. However, the contractual relationship between Leonor's Sweet Creations and the buyer does not change or arise from that transfer. 
 
Commercial resale is prohibited.
 
Courses

Contractual partner

Organizer and contractual partner is Leonor's Sweet Creations.

Services


Included in the course fee are a course booklet with the recipes, a list with the required course material and possibly a few professional tips, as well as the live course itself.

Venue

The courses are online and take place through Zoom.

Prices

The respective course fees are listed in the course program. The fees are inclusive of VAT. The claim for payment of Leonor's Sweet Creations arises with the conclusion of the contract.

The customer can use the payment methods indicated on the website during the order process.

Leonor's Sweet Creations must be notified in written form of any invoice complaints within a period of two weeks after reception of the respective invoice.

Baking accessories, classes, gift cards as well as issued tickets for Leonor's Sweet Creations events remain the property of Leonor's Sweet Creations until full payment has been made. If no payment is received within the respective payment period, Leonor's Sweet Creations is entitled to cancel or block the respective tickets/ private Leonor's Sweet Creations events or gift cards without requiring a special deadline or reminder by Leonor's Sweet Creations. Further rights of Leonor's Sweet Creations remain unaffected.

Registration/ Reservation


Reservations can be made on the website or per e-mail.

The customer can select the class(es) by placing them in a shopping cart.

By pressing the button "proceed to check out" the customer makes a binding offer to order the classes in the shopping cart.

The contract is only concluded when Leonor's Sweet Creations accepts the offer by sending an e-mail ("contract confirmation"). The e-mail contains an overview of the order, the invoice and the link to the class(es) as well as the required login data.

The acceptance is at the discretion of Leonor's Sweet Creations.

The customer must keep confidential his login data for his account and may not disclose them to third parties. The customer may not make his account accessible to third parties.

The customer is not allowed to record classes, nor parts of it. The customer is not allowed to film classes or save them in any other way.

Public Leonor's Sweet Creations events and gift cards

The customer may select public Leonor's Sweet Creations events and gift cards by placing them in a shopping cart.

By pressing the button "proceed to purchase" the customer makes a binding offer to order the Leonor's Sweet Creations event and/or gift card(s) in the shopping cart.

The contract is only concluded when Leonor's Sweet Creations accepts the offer by sending an e-mail ("contract confirmation"). The e-mail contains an overview of the order, the invoice and if applicable the purchased ticket as PDF. If a live event is booked, the contract confirmation will contain a zoom link for participation in the online workshop, the required logIn data and all relevant information for preparation and participation.

Acceptance is at the discretion of Leonor's Sweet Creations. For example, if the maximum number of participants in a Leonor's Sweet Creations event is exceeded or if baking supplies are not available, Leonor's Sweet Creations has the right not to accept an order offer.

Tickets for Leonor's Sweet Creations public events and gift cards are freely transferable. However, a contractual relationship between Leonor's Sweet Creations and the buyer does not change or arise from that transfer.

Commercial resale is prohibited.

Public Leonor's Sweet Creations events are excluded from the right of withdrawal.

Private Leonor's Sweet Creations events

Private Leonor's Sweet Creations events can be requested without obligation after specifying the personal parameters (contact details, date, occasion, number of participants) as well as selection of the topic via the corresponding contact form.

Leonor's Sweet Creations will promptly send the customer a non-binding offer per e-mail according to the requested parameters. The customer can then make a binding offer in written form to order the non-binding private Leonor's Sweet Creations event with the specified parameters. The contract is only concluded when Leonor's Sweet Creations accepts the offer by sending an e-mail ("contract confirmation"). The e-mail contains an invoice as well as all relevant information regarding preparation and participation.

Private Leonor's Sweet Creations events are excluded from the right of withdrawal.

Liability

Leonor's Sweet Creations is not liable for damages caused during live baking events by an intentional or negligent act or omission of participants or based on the fact that participants have violated instructions of Leonor's Sweet Creations class teacher or instructor.

Delivery / Shipping

The delivery of tickets for Leonor's Sweet Creations events or of gift cards is carried out per e-mail as a PDF file.

The provision of the zoom link as well as the login data for the participation in live events will take place in the sales confirmation e-mail.


Rebooking and Cancellation

Rebooking or cancellation of Leonor's Sweet Creation events by the customer

The booking of a Leonor's Sweet Creations event entitles the customer exclusively to participate in the specifically booked Leonor's Sweet Creations event. The customer has no right to rebook or cancel a booked Leonor's Sweet Creations event.
 
However, Leonor's Sweet Creations allows its customers to make a rebooking or a cancellation in individual cases as a gesture of goodwill. Cancellation or rebooking requests should be sent via e-mail: info@leonors.com. The granting of a rebooking or cancellation will be decided on a case-by-case basis and is at the discretion of Leonor's Sweet Creations.

In case of a cancellation approved by Leonor's Sweet Creations, the customer will receive a gift card for the value of the booked event, which can be redeemed at a later date.


Change of service / cancellation by Leonor's Sweet Creations

Leonor's Sweet Creations is entitled to make changes in the content of booked events, as far as the changes are not substantial, are necessary and do not significantly affect the overall content of the Leonor's Sweet Creations event. An insignificant change is, for example, if the teacher instructing a Leonor's Sweet Creations event has to be replaced because he/she is ill. Or, if for organizational reasons the Leonor's Sweet Creations event has to be postponed by a maximum of three hours. 
 
In case of a significant change in the content or performance of the booked Leonor's Sweet Creations event, the customer will be informed immediately and is entitled to rebook to another Leonor's Sweet Creations event free of charge or to receive a gift card for the value of the booked Leonor's Sweet Creations event.

Leonor's Sweet Creations is entitled to cancel a Leonor's Sweet Creations event at short notice for an important reason. For example if the teacher entrusted with the execution of the Leonor's Sweet Creations event no longer cooperates with Leonor's Sweet Creations, if the Leonor's Sweet Creations event has been cancelled due to illness, natural disaster, accident, bad weather or other compelling reasons. In this case, the customer will be informed immediately and is entitled to rebook to another Leonor's Sweet Creations event free of charge or to receive a gift card for the value of the booked Leonor's Sweet Creations event.

The implementation of individual Leonor's Sweet Creations events may be tied to a certain minimum or maximum number of participants. If the required minimum number of participants for a Leonor's Sweet Creations event is not reached, Leonor's Sweet Creations is entitled to cancel the Leonor's Sweet Creations event no later than five days before the date of the Leonor's Sweet Creations event. Customers who had purchased tickets for the Leonor's Sweet Creations event will be informed immediately and can rebook for another Leonor's Sweet Creations event free of charge or receive a gift card for the value of the booked Leonor's Sweet Creations event.

If, - in the event of a rebooking - there is a price difference between Leonor's Sweet Creations classes, the respective difference will be refunded by the company or is to be compensated by the customer.
 
Right of withdrawal

Information about the legal for consumers

As a consumer, you have a legal right of withdrawal when concluding a contract with Leonor's Sweet Creations by way of a so-called distance selling transaction.

However, this does not apply to the booking of a specific Leonor's Sweet Creations event (private or public, on-site or as a live event) according to § 312g para. 2 no. 9 BGB. Therefore, you cannot revoke your declaration of intent to purchase a class for a Leonor's Sweet Creations event. Pursuant to Section 312g (2) No. 9 of the German Civil Code (BGB), the right of revocation does not apply, among other things, to contracts for the provision of other services in connection with leisure activities, if the contract provides for a specific date or period for the provision. The Leonor's Sweet Creations events offered by Leonor's Sweet Creations are such services from the field of leisure activities on a specific date or period. Therefore, each booking of a Leonor's Sweet Creations event is legally binding with the acceptance by Leonor's Sweet Creations and obligates to acceptance and payment.
 
The right of withdrawal explained below therefore, applies here only to the purchase of gift cards, where no specific date for an event has yet been set, as well as to the purchase of courses and baking accessories, by consumers.

Right of withdrawal

You have the right to revoke this contract within fourteen days without giving any reason. The revocation period is fourteen days from the day of the conclusion of the contract. To exercise your right of withdrawal, you must inform us (Leonor's Sweet Creations, Bahnhofstraße 10, 69469 Weinheim, Germany) of your decision to withdraw from this contract by means of a clear declaration (e.g. a letter or e-mail to info@leonors.com). To comply with the withdrawal period, it is sufficient that you send the notice of exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of the revocation

If you revoke this contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the favorable standard delivery offered by us), without undue delay and no later than within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you. In no case will you be charged any fees because of this repayment.

Warranty

Minor deviations from the course illustrations are possible. This may be due to customary deviations in color, structure and surfaces, which arise from the materials used and manufacturing methods, as well as the respective lighting conditions at the time the image was taken, the resolution of the image and the screen settings or the inaccuracy that may arise. These deviations do not constitute a material defect and do not justify any warranty rights.

Jurisdiction

All obligations are subject to German law. Place of performance and jurisdiction is Weinheim.
 
Status: 16.07.21.